Thank you all for your comments and posts.
We welcome the feedback, both positive and negative.
As always, we at H-Fit take pride in our customer service and quality products and we sincerely apologize about the issues people were having with our e-mail.
We wanted to reply to some of the posts
VinnieMac - We thank you for your support of H-fit products, we appreciate your business. We know the history of your intake and being that it is only a little over the warranty period we have decided that it was proper to replace your intake chamber. We have sent out your replacement intake and you should be receiving it shortly. Please let us know if you have any questions when it arrives. We would like to have your cracked intake shipped back to us so we can perform a full failure analysis on the unit. Thank you for your patience.
Pumkin - Please check your PM, we have sent you RMA instructions. We look forward to hearing back from you.
08_Nick_Fit - We are confused by your post. Are you still waiting for an invoice or are you waiting to pay the invoice? We have already notified you that we have sent you the paypal invoice for your chamber replacement on August 17th. I have personally confirmed that it was sent through paypal so it was not affected by the problems we were seeing with our H-FIT email accounts. It is still pending a response or payment from you.
Please let us know if you cannot find the paypal invoice / money request and we can send you another one.
We look forward to hearing back from you too. Please PM us who was the original purchaser of your H-Fit intake you bought, as we'd like to see its history.
As for your question about the cracking on the SSI, we have only seen about 10% of the SSI units exhibiting cracking of the chamber. We have had all of these intakes returned to us for failure analysis and we found 3 basic failure modes that were pretty much evenly distributed.
We found that.
1. 1/3 of the returns were due to an inconsistent wall thickness in the noted area that was cracking. We have replaced these intakes free of charge regardless if they have exceeded the warranty period.
2. The second 1/3 of the units that were cracked was due to an improper type of paint used when the customer decided to paint the SSI chamber. We found that the paint actually attacked about 1/4 the thickness of the chamber leading to the cracking. These units were also exhibiting cracks in multiple locations. We have been evaluating these on a case by case basis and have been charging a nominal fee for the chamber replacement.
If one must paint their SSI Chamber, Please use the correct type of paint for plastics. We recommend Tamiya Model paints for Polystyrene as they are designed to bond and are compatible with the SSI chamber materials.
3. The last 1/3 of the units that we found exhibited cracking in several locations and it was obvious on these units that they were either installed incorrectly or subject to abuse, as there was substantial visible damage to the intake chamber.
These units were not covered under the warranty and we were completely justified in not replacing this type of failed chamber at all, but, we have also been offering these customers the chamber replacement option at a nominal fee because we wanted to take care of our customers.
Based on the information we found during our analyses of the failed intakes that were returned, we have determined that it was not proper nor would it make sense to replace all these failures at no charge.
H-FIT has assumed the responsibility and costs involved for the replacement of chambers that have failed due to a defect in Quality of materials and workmanship as stated in our warranty.
We have even gone the extra mile to offer a replacement chamber at nominal charge for intakes that were damaged by the user and not covered under warranty. This was to look out for our customers so they could be back and running even if the damage was their own fault.
As for your Specific intake, we had made a special concession for you.
Being that you are not the original owner of the unit, we have no idea how the SSI chamber was treated prior to your acquisition of the unit. Also, the unit has exceeded the 1 year warranty period, but H-FIT has still decided to offer you the same nominal fee replacement that we have been giving to those who actually purchased the intake from us.
We believe that we have gone above and beyond what a normal vendor would do in your case.
We do strongly stand by the performance and quality of our product.
That's why we provide our 1 year warranty period to the original purchaser.
We perform extensive testing on our products prior to product release as well as after product release. For our SSI alone, we drove over 12000 street miles and 500 track miles for performance and durability testing prior to the official release of the unit.
Please email us at our temporary e-mail
weloveourfit@gmail.com if you have any questions or comments.
We love to get feedback from you.
Thank you all for your patience as we fix our web hosting and email!
James Liang
Lead R&D Engineer
H-FIT TEAM
H-Fit.com ...Products for your GD3 / GD4 / GE8 Honda Fit...
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