Dealership does right
#1
Dealership does right
After FINALLY finding a dealership that had a manual silver Sport coming in anytime soon, I put down a deposit and waited a few weeks. During that time, I emailed my salesman a couple of times asking them to not drill the front for tags.
I go to pick up my car last week.... of course, they had drilled holes to put on their shiney, chrome dealership tag. Of course, I was upset and mentioned it, but I was happy about the car nonetheless (and it's only two little holes).
I got an email yesterday from the general manager asking if I was happy with my purchase. I said I was, but I told him that I had asked to not drill holes and they were anyway. Today, I've been bombarded with emails and phone messages from my salesman and the service department telling me that it WILL be corrected.
They are going to drive all the way here, pick up my car and leave a loaner, completely replace the front bumper, and then return it.
I thought that was pretty cool. Although, it would have been easier to have read the no tag memo to begin with.
I go to pick up my car last week.... of course, they had drilled holes to put on their shiney, chrome dealership tag. Of course, I was upset and mentioned it, but I was happy about the car nonetheless (and it's only two little holes).
I got an email yesterday from the general manager asking if I was happy with my purchase. I said I was, but I told him that I had asked to not drill holes and they were anyway. Today, I've been bombarded with emails and phone messages from my salesman and the service department telling me that it WILL be corrected.
They are going to drive all the way here, pick up my car and leave a loaner, completely replace the front bumper, and then return it.
I thought that was pretty cool. Although, it would have been easier to have read the no tag memo to begin with.
#3
Member
iTrader: (2)
Join Date: Mar 2007
Location: Winthrop Harbor Illinois/ Presque Isle Wisconsin
Posts: 1,251
Same situation as you, over and over again, dont drill my bumper. My sales guy even put a big note on the prep dept bulletin board.
But they drilled it........
so they had a mechanic replace my bumper cover,
But they drilled it........
so they had a mechanic replace my bumper cover,
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largeorangedrink
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08-09-2009 06:32 PM