Honda Fit Dealer Reviews Here is your chance to vent bad experiences with your local dealer or praise them for exceptional service! Please include the Dealer name, City, State and Country in the Title of your post. Help fellow FitFreaks find good dealers and avoid bad ones.

Concord Honda, Concord, Ca USA

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  #1  
Old 01-10-2012, 04:45 PM
Codger01's Avatar
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Thumbs down Concord Honda, Concord, Ca USA

Just had a disagreeable experience with the dealer I bought my Fit from in '09. The Fit had picked up a drift to the right, and it just so happened they had sent me some service coupons- one of them being for an alignment! The service rep appeared irritated that he could not talk me up to having a transmission service as well as the alignment, and seemed to blow off my idea that the toe and/or caster was off. When he called me to let me know the job was done he seemed amazed that I was right- the toe on the right wheel was off!
When I went in to collect the car & pay for the service I got the feeling it was an imposition on them to take care of me. After the service advisors yelled back & forth to each other, one dug up the file & escorted me to the cashier. At least she was nice!
Unless it is a warranty issue, I don't care how many coupons they send me, I'm not going back to them for service, parts or anything else!
 
  #2  
Old 01-10-2012, 07:40 PM
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Never take your car to a dealershit, ever. Just because you got your car there, doesn't mean the monkeys know what they're talking about or know what they're doing.
 
  #3  
Old 01-10-2012, 07:41 PM
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You're right, only take your car there for warranty work.
 
  #4  
Old 01-11-2012, 11:20 PM
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I had stopped going there after they "lost" my on line appt for an oil change- 3 hrs wait for an "express" service????? I only went back this time because of the discount they sent me for the alignment I was having them do. From now on any repair deals they send me go straight into the shredder!!
 
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