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Hatch wonít unlock

  #1  
Old 09-13-2018, 08:38 PM
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Hatch wonít unlock

hi everyone! I’ve been searching the internet endlessly trying to find an answer to this issue, but have yet to find a solution.

I recently got my car fixed (passenger door panel was hit). Anyways, when I got my car back from the shop, I noticed my hatch is not opening using the unlock panel on the drivers door nor with the actual unlock button on my key. The only way for me to unlock the hatch, is if I physically have the smart key by the hatch sensor in the back. It’s been a huge issue with the body shop fixing it, as they don’t even know what to do. Could there be a possible connection under the passenger door panel that controls the lock mechanism to the hatch?

Any suggestions? Any help will be great, as this has been a frustrating fiasco from the beginning (car accident, not at fault, poor paint job, poor communication with shop, etc.) to finally getting my car back, only for the hatch to not work properly. Thanks in advance !
 

Last edited by Lindsay Jane Andalis; 09-13-2018 at 09:11 PM.
  #2  
Old 09-13-2018, 08:49 PM
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hummm.. is there a reset procedure for the locks? i would search for that.
 
  #3  
Old 09-13-2018, 11:24 PM
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Another person had similar problem. My suggestion was once you have it opened, slam it shut. Often time, the catch is not fully engaged even though the hatch release solenoid is working. When you activate the key, do you hear the clicking sound from the solenoid?
 
  #4  
Old 09-14-2018, 01:05 AM
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slamming it shut sounds like a technique from da crt TV days. lol

 
  #5  
Old 09-14-2018, 06:02 PM
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Originally Posted by kenchan View Post
slamming it shut sounds like a technique from da crt TV days. lol

Redneck solution ,,, when a cash register computer doesn't work, I advise the cashier use a bigger hammer
 
  #6  
Old 09-14-2018, 06:06 PM
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Originally Posted by kenchan View Post
slamming it shut sounds like a technique from da crt TV days. lol

Redneck solution Ö similar to using a hammer on a stubborn computer
 
  #7  
Old 09-14-2018, 06:39 PM
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But I can remember hitting the TV on the side, and achieving the desired result. Ah the days of rabbit ears and vertical hold.
 
  #8  
Old 09-14-2018, 11:08 PM
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wow...this is going to be a tough one.....
 
  #9  
Old 09-17-2018, 06:39 PM
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Originally Posted by wasserball View Post
Another person had similar problem. My suggestion was once you have it opened, slam it shut. Often time, the catch is not fully engaged even though the hatch release solenoid is working. When you activate the key, do you hear the clicking sound from the solenoid?
nope, no clicking sound from the lock panel from drivers door, Nor from clicking unlock on the key. The only time I hear the clicking sound is when it’s activated from the smart key entry. I’ve brought it back to the shop and they have no clue what the issue is. Their only solution for me is taking it to the Honda dealership to get it diagnosed (pay out of pocket), then bringing it back to them so they can “try to fix it.”
 
  #10  
Old 09-17-2018, 09:12 PM
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i suggest talking to ur insurance and having them promise to reimburse u after da diagnosis and repair. the car is NOT FIXED yet. GL
 
  #11  
Old 09-18-2018, 01:05 AM
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Get in touch with your insurance provider, inform them of the difficulties with the shop. Take your car to the shop, inform them of the new issues with the hatch not latching as a result of their work and request they finish fixing it. Inform your insurance provider of the interaction. Follow suit logically.
 
  #12  
Old 09-18-2018, 08:22 AM
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In those good old days, as my Golf TDI approached its 15th birthday, the doors would sometimes lock spontaneously: it was probably related to the micro switch in the driver's door, but a non-Redneck mechanic advised me to go around to all doors and slam them to shake any barnacles off the various switches. Good luck.
 
  #13  
Old 09-18-2018, 09:30 AM
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Originally Posted by LLLC1393 View Post
But I can remember hitting the TV on the side, and achieving the desired result. Ah the days of rabbit ears and vertical hold.
LOL.....now that you've mentioned it, I remember "vertical hold" Ö. was lost in the dustbin at the back of my mind. Rabbit ears, well, how can one forget them?

 
  #14  
Old 09-18-2018, 08:47 PM
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Originally Posted by Fuelish View Post
LOL.....now that you've mentioned it, I remember "vertical hold" Ö. was lost in the dustbin at the back of my mind. Rabbit ears, well, how can one forget them?
Let's include contrast, brightness and hue/tint...
 
  #15  
Old 09-19-2018, 01:46 PM
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Originally Posted by LLLC1393 View Post
Let's include contrast, brightness and hue/tint...
Hue/tint? You must have been one of those rich kids ...
 
  #16  
Old 09-22-2018, 08:36 AM
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Originally Posted by Lindsay Jane Andalis View Post
hi everyone! Iíve been searching the internet endlessly trying to find an answer to this issue, but have yet to find a solution.

I recently got my car fixed (passenger door panel was hit). Anyways, when I got my car back from the shop, I noticed my hatch is not opening using the unlock panel on the drivers door nor with the actual unlock button on my key. The only way for me to unlock the hatch, is if I physically have the smart key by the hatch sensor in the back. Itís been a huge issue with the body shop fixing it, as they donít even know what to do. Could there be a possible connection under the passenger door panel that controls the lock mechanism to the hatch?

Any suggestions? Any help will be great, as this has been a frustrating fiasco from the beginning (car accident, not at fault, poor paint job, poor communication with shop, etc.) to finally getting my car back, only for the hatch to not work properly. Thanks in advance !
Last week, I was unable to open the hatch without pressing the unlock button on the driver's door. I hope this isn't going to become another issue with the car.
 
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