Great experience with Zeta Products!

pneufab · #1 (**permalink**) 10-05-2007, 08:36 PM

I am not sure if I jinxed myself or not but either way it turned out OK.

I responded to a post in this thread (post # 13, hmmm)
http://www.fitfreak.net/forums/fit-t...stomer+service

Saying that Zeta Products sounds like they have great customer service and that I would do business with them. Little did I know they would be put to the test on my order.
I ordered a tonneau cover on a Sunday. It arrived on Wednesday (to Illinois) which I thought was exceptionally quick. When I went to put it on I noticed it was 1/2" too short to catch in the rear catches. I tried it every which way and it just didn't fit. I contacted Angelo and he apologized and sent me a prepaid UPS return tag. I sent it back and had a new one by the following Thursday. Fit perfect!
Like I said in the "Bad Service" thread, sometimes stuff happens, I realize that, but it is how you handle it and Angelo handled it perfectly! I would definitely not hesitate to do business with them in the future.

Keep up the great customer service!

Thanks again,
t

Steeldog · #2 (**permalink**) 10-05-2007, 10:17 PM

Thanks for following up! I repped ya.

pneufab · #3 (**permalink**) 10-06-2007, 09:25 AM

No problem. I feel people / companies should be praised for doing a good job and you don't hear enough about that on the "net", just about the bad experiences.

Thanks for the rep!

t

Darkcambria · #4 (**permalink**) 10-06-2007, 04:28 PM

I'll throw in my experience with Zeta too since it has been nothing but good. I bought a dead pedal and door sills from them. When they arrived I got the dead pedal on fine but was having trouble getting the rear sills on right. I emailed Angelo and he shipped me out a new set of sills with more tape the next day.

All in all, got the sills on right and was quite happy with the experience. Now I just got a billet oil cap from them and everything went smoothly.