Hello all,
Just wanted to share my experience with zetaproducts.net

Sept 3rd
Ordered Dead pedal from zetaproducts.net
For those of you that have shopped there before probably know that
you cannot track your order unless you register with them.

Sept 5th - email to zetaproducts
"I can't check my order.
When i search for my order it says 'no orders were found for your customer account'
Thanks."

E-mail back
It is possible that when you placed the order you did not register. You have the option of keeping your info on file. Maybe you chose not to store the info on our server. You will need to enter your info again if you place a new order.

Well ok i can understand that part..
September 9th - 6 days later i emailed them
"I ordered your Dead Pedal on September 3rd.
I have no way of tracking this order and yet i have not recieved this order still.
Is there any way you can let me know when my order is coming in?
Thanks,
Ricky"

Sept 10th - email back from zeta
I am so sorry to report that your order did not ship last week. There was a glitch in our order entry area and the order showed that it was shipped, when in fact it did not.
We will prepare your order to ship as soon as possible. To compensate you for the delay, I will waive the $5.00 shipping fee. You will receive an email with tracking info once the item ships.


I'm thinking ok that's fine i can let it go no big deal as long as i get the tracking info.


Sept 12th - emailed zeta again
"Angelo,
Did the order ship yet?
This will be the 3rd business day since you told me that my order didn't ship.
Thank you,
Ricky"


Sept 12th - email back from zeta
"Ricky:
I don’t know what to say. I thought we would be able to ship yesterday, but we got wiped out on dead pedals. I will be able to ship on Thursday.
For your inconvenience, along with the free shipping, I will include a set of Fit billet tire valve caps. Hope this help ease the pain."

I believe that is unacceptable. I am angry actually. They can't ship my product i bought 10 business days later and frankly i want my money back and it's sad to say that they lost a customer and i will not be buying from zetaproducts.net again.
I understand they are busy and running a sucessful business is not easy....but i ordered the dead pedal on September 3rd. and the only way i would've found out about this order is when I emailed the company.

I'm sorry i'm just venting.

-Ricky

 

Yeah, that some BS! 10 days with out shipping it, that really sucks...At least they are giving you some free stuff, if they werent it would be 10x worse!

When i ordered mine, the expirience was flawless..

 

No doubt that the situation sux. However, it could be worse. I've been involved in several custom bike builds and when you are dealing with vendors, it's tough. You have a timeline and they don't. I've lost money on return shipping etc. because I received the wrong part or I was told it would work and didn't. Most of the time, like you, I had to call to find out what was going on.

It appears they ran into a series of unfortunate events and you got caught in the middle of it. They did offer you some extra stuff which is cool (they didn't have to).

Not taking sides, just trying to let you see it could of been worse (my case) and you're still getting your stuff, albeit late.

I took off a week from work to get my bike back on the road and the parts I got didn't fit, were the wrong size and I'm still waiting for a chain I ordered on the 6th!

It happens.
It just happened to you this time (I thought it was just me! ).
What keeps me going is knowing how cool it will look when I finally get all my parts installed and I'm going down the road.

 

dude i feel your pain i almost had the same problem with streetrays too...

 

I have not dealt with them yet, but to me it looks like their customer service is good. Some places will not return emails or answer calls. Along with your misfortune, he did offer stuff to compensate which is always good. I would still gladly buy from them with confidence!

 

10 business days without shipping is ridiculous, but at least they offered some stuff to compensate. In the end the dead pedal is way worth it!!

 

With customer service accidents happen with EVERY company. I like to hear when the problem is addressed and handled in a way that compensates
the consumer to a level that he/she is satisfied. I would still buy from Zeta because is sounds like they:
1.admitted to the problem
2.gave you free goodies and free shipping

 

i agree. they made some mistakes with your order, and hopefully they can fix their glitches to prevent this kind of problem in the future. it just sucks that it had to be you who had to wait for such a long time. but like avosfit said, at least they admitted their mistakes and try to compensate for it by offering you free products (thought you might not even need them). if you don't want them maybe you can ask for a discounted price on what you ordered.

 

I had the same experience with them, but don't worry, in the end you will get a very nice dead pedal!

 

10 days and it's a %$#@^ problem? wow, we are a land of instant gratification...at least you got free stuff. i ordered several items from them at different times and had no problems at all.

 

you're definitely expecting too much. There was obviously a problem with their computers and your order, which you confirmed. Then, they ran out of the product. When they were able to finally ship it out, it was at no shipping cost to you, with an additional product thrown in for free.

Sounds like Zeta went the extra mile to make up for the problem and make you a happy customer.

 

No i understand they had a problem and they were nice enough to compensate. I appreciate their generosity and understanding. But the only thing i was trying to do was share my experience with that company since i've never bought anything from them before.

 

Basically, everyone F&%ks eventually, it is how you handle it that counts. It sounds like he is doing everything in his power to help you out. Things happen, orders get lost, you run out of merchandise, product comes in defective, etc. Yes it would be nice if you got an email letting you know it was lost, but they may have not even been aware until you contacted them.

Based on his responses, I would purchase from him.
Thank you for sharing your experience with us.

t

 

I definitely have to go along with Chris on this one. It sucks that you were delayed, but man, I have had LOTS worse customer service from LOTS of companies over the years. Being a photographer, I buy stuff online all the time, and they get it wrong a good deal of the time. It's hard for a mailroom to be totally accurate, and unfortunately, you lost the statistical lottery this time around. They obviously care about making good on their mistake, so that puts them up by a notch above most companies. Maybe I'll go ahead and order their dead pedal this week!

 

sucks that your in that situation,but it sounds like they have good customer service to me

 

Isn't pretty much the way it is when you order anything? I am still waiting for parts for a motor scooter I bought 6 months ago. I think that the guys that you are dealing with are nice people to own up to having made a mistake and trying to make it up to you. I have bad days, you have bad days, hell man we're all bozos on this bus. Just don't sweat the small shit, it's not like you can't live without the thing.

 

Hi Guys
I ordered my dead pedal from Zeta On 10/13/08,It was waiting for me when i got home on 10/14/08 easy install and a great product sooo do-not cancel.Sometimes in life shit happens.I found them a great Co. to work with.
jimrb66

 

I've ordered several items from Zeta since I got my Fit and I have to say they've always been fast to ship and the products have always been great. I did have one issue with my Fit plate screws breaking but that is the only problem I've had. I would not hesitate to place another order with them.

Like Steeldog said - it is just the luck of the draw if something happens beyond their control. Sounds like they are trying to make the best of it for you so hope it all works out and let us know.

Cat :x

 

Haha, just don't order the fog light kit expecting it to ship from Zeta in N.J. The kit got shipped from Cali, that kind of thing burns me up. If you list an item "in stock", at least have it in your store.

 

sorry to hear about your bad experience man. but hey atleast they gave an effort to compensate for what they messed up on. but you know, the dead pedal is all worth it in the end.