My car is currently at the dealer for this reason. I noticed it 2 weeks ago and thoughr I had spilled something (although I thought it was odd how wet it was and that it was both sides)...but I dried it out, cleaned my entire car, and removed anything that had potential to have spilled in my car. Well now last Friday I was moving and I go to pull my seats up and to my surprise not only are my floorboards SOAKED but the seats are now wet as well and the mold on the floor was pretty bad. I had not noticed it was still wet because I rarely have anyone in the back and my seats are almost always down for the dog to ride back that. The car smelled a bit funky but I had put it off to the original incident.
Once I noticed the leak on Friday I knew I had an issue. I actually had a Plymouth Neon prior to this that had a bad trunk seal that leaked into the floorboards. Neon was 10 years old though..not less than a year and a half old!
So I dropped my car off yesterday morning at the Dealer where I was told they would run water testing on the car and try to have it back to me by 4:30pm. I began calling to try and get an update around 2pm...I finally got someone on the phone at about 4pm. The maintenance supervisor proceeded to tell me that they had run testing all day and they were not finding a leak so it seemed I must have spilled something or left my window open. I was than told I would have to pay $120 to pick up my still moldy basically new car! To say the least I was NOT HAPPY with this response..especially because at this point I had done my research and found the postings on this forum about many other people having the same problem.
I mentioned the issue on the forums and was basically laughed at...said you can google any issue and find people having it with any car if you try. He basically said they would continue to water test the car for a few more hours and even into the morning if I would like but he had already worked on my car for 6 hours and I should be happy I only have to pay the $119 diagnostic fee and not for 6 hours of labor. I told them YES I would like more testing to be done but I would not like to be paying for it because I know something is wrong with my car.
Unless I took a firehose and fed it through my open window to the floorboards there was no way I "just left a window open". There were gallons of water on the floorboards and the bottom of the seat but NOT on the backs of the seat and the seats were folded down. How would rain come in the window skip hitting hte backs of the seats that were folded down and make it to the floor? Basically the guy talked to me like I was some crazy woman who didnt know what I was talking about.
So I got off the phone w/ him and he "continued to run testing" but told me I would probably have to pick it up and pay...so I called the US Honda Customer Service line
Customer Service - the Official Honda Web Site to file a complaint and tell them about my issue. Not only was I irritated I was going to have to pick up my car that obviously had an issue but this guy treated me like total crap (theres more to the story that would just take too long to type out). She sounded suprised that the dealer I purchased the car from was going to have me pick up the car and pay for it when it was the second time I had noticed the issue. She mentioned there is a phone line for techs to call if they are having a problem finding out what is causing a problem that a customer is having. She put together a report and email and sent it off to the general manager at my dealer.
A couple hours later I finally get a call that they have in fact discovered that water was leaking into my car. They are still trying to figure out exactly how and where but there is a leak. So hopefully this morning I will be getting a call with what exactly is going on and hopefully to tell me that its covered by warranty. They did say the water was coming in from the trunk area (same issue I had with my neon..wth!!) but were still trying to pinpoint the exact cause.
Good Luck p1drift....I feel your pain! The dealer wanted nothing to do with any of hte information I had found online and was just going to have me pick the car up. I mentioned the Bulletin for the Jazz and they scoffed at it..saying its a different car. And at least with my car it does sound like a different issue since the leak is coming in from the trunk area..and I think that recall was saying door leaks. I will come in and update once I find out the exact issue.
BTW I have not been in any accidents or done any modifications to the car.
Im curious as to what they will do to address the mold issue in the back of my car...it effects my carpet and back seats.
What a headache. I have LOVED my Fit until this point. Grr.
Linear Mode
