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H-Fit.com License Plate Relocation Kits
H-Fit.com ORB Shift Plate Cover
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Ordered on Black Friday. Emailed this Friday. Still nothing...

So...

Swade

 

Likewise ... a little communication would be swell.

 

Order a hard mount kit on the 16 of November and i still dont receive it.....

 

it's Monday... do you know where their package are?

 

I was going to give then til tomorrow then file a dispute... It sucks I was actually excited about what I ordered.

 

give them until tomorrow and Weds... then file a complaint and or charge back.

 

Yea... I also ordered on Black Fri and..... ..... I would really rather not go through dispute game... I'd much rather have the parts!

 

This. I ordered an IC pipe for my other car, Wednesday of last week and it'll be here today... Just sucks even USPS could get it here already.

 

I have to agree on your logic TPCollget

 

I just forwarded this thread to them; hopefully, they'll act.

 

I mean, I'm not REALLY in a hurry, but if they could just throw me a tracking number I wouldn't be worried... Google Wallet keeps me in the loop, and no action since 11/23... so that's been around 5 business days... When it hits 7 I'll start asking for updates.

 

Its been a little more than 2 weeks since i order the hard mounts and still nothing... sucks that they don't have a number to call to see whats goin on.

 

I see their customer service was just as outstanding for you guys as it was for me. Emailed them a question months ago and never got a response. Thought maybe it was in my spam box but alas, nothing.

Just took my business elsewhere. Glad I did or so it seems from this thread

 

Clearly a pattern of behavior for them, so I'm not holding out for any resolution. I'll be filing a dispute later today.

 

sucks that you guys are having problems with them. I have never had any issues with them and I've ordered from them a few different times

 

things like this here is nothing new... starts so good for months and suddenly they decided to jump off a cliff and take you with them.

 

Where?
Did you get the hard mounts?

 

Dear FitFreak,

We apologize for the delay of our order fulfillment and the lack of response from emailing us. We always appreciate your orders, and value your response / comments / feedback.

We had not been getting emails forwarded to us and we had not been getting order notifications (due to new hosting setup). But, bottom line: It is OUR fault.

We understand if you would like a refund, and we will process your refund immediately. We were surprised from the lack of response for our Blowout Sale! We didn’t see any replies to this post either, and now it makes sense! For those who want to keep your order, we will fulfill them as soon as possible. We thank you for your patience. We will be emailing each of you that had ordered shortly.

We are glad that you had filed a dispute with Google Checkout, which prompted an email that reached us! (Disputes are helpful!).

I will be replying to all of your emails shortly. In the meantime, if you would like to contact me directly, please email johnny.chen@h-fit.com.

Best Regards,
Johnny
H-Fit.com

Thank you FitFreak. We’ve been a FitFreak sponsor for the last 6 years now! Crazy!

 

Glad to here things are sorted! I look forward to seeing a tracking number in my inbox soon