Spiderweb scratches on new Fit
Member
Joined: Oct 2006
Posts: 83
From: Fremont, CA
So..... when I picked up my Milano Red from the Dealer it was an overcast day. The next day in bright sun I noticed the whole car was covered in light spiderweb? scratches.
I called the dealer and he said to bring the car in. Today I went over and after checking with the detail people, he told me it was caused by the plastic film that covers the entire car during shipping. He said the cars from Japan are completely covered in it. He said it happens to all of them. He showed me a Blue Sensation (beautiful) and although less noticable on that color, I could see the scratches on that one also.
He said there was nothing they could do about it.
My question: Is this true? Or did their detail/ prep shop just screw up the Blue one also?
Does everyone else have light scratches all over their cars?
Thanks.
I called the dealer and he said to bring the car in. Today I went over and after checking with the detail people, he told me it was caused by the plastic film that covers the entire car during shipping. He said the cars from Japan are completely covered in it. He said it happens to all of them. He showed me a Blue Sensation (beautiful) and although less noticable on that color, I could see the scratches on that one also.
He said there was nothing they could do about it.
My question: Is this true? Or did their detail/ prep shop just screw up the Blue one also?
Does everyone else have light scratches all over their cars?
Thanks.
clearcoat? paint?
Your color (blue sensation) is quite beautiful no doubt. The clearcoat is part of your paint! It is part of the actual paint! It's not some sort of force field hovering above the "actual" paint. The clearcoat layer is "paint" minus the pigments! Scratches in your clearcoat are scratches in your paint!
Your color (blue sensation) is quite beautiful no doubt. The clearcoat is part of your paint! It is part of the actual paint! It's not some sort of force field hovering above the "actual" paint. The clearcoat layer is "paint" minus the pigments! Scratches in your clearcoat are scratches in your paint!
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Member
Joined: Feb 2008
Posts: 136
From: NY
Most of my wash stuff I bought from Autopia. So I know their site. Thanks!
done
The clearcoat is not some sort of add on or accessory. If you remove your entire clear coat layer the entire look will change as well as it's protective qualities. When your clearcoat layer is removed it's time to get your car repainted. 5K$ if you get nice work! I'm just saying don't buff with a polisher for fun. The layers of paint have a FINITE thickness! Once you burn through them there's no going back.
Member
Joined: Sep 2006
Posts: 337
From: Denton, Texas
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Member
Joined: Feb 2008
Posts: 136
From: NY
Wow- that is nice. And thanks for the info.
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Member
Joined: Feb 2008
Posts: 136
From: NY
Update
I woke up last night at 2 am and thought: I should call American Honda.
So that's what I did today. Told them what the dealer said: that the plastic wrap put on by Honda in Japan caused all the scratches on my new car and there was nothing they could do about it. And that all the cars from Japan come full of scratches.
The nice woman who answered my call said that a caseworker would contact me in one or two business days. I'll keep you all posted.
So that's what I did today. Told them what the dealer said: that the plastic wrap put on by Honda in Japan caused all the scratches on my new car and there was nothing they could do about it. And that all the cars from Japan come full of scratches.
The nice woman who answered my call said that a caseworker would contact me in one or two business days. I'll keep you all posted.
You know, I filled out the online survey from Honda about my purchasing experience and swirls and spider webs were one of the options to indicate "paint flaws." I most certainly indicated that they were present.
honda
It won't affect me but I'd like to hear what Honda corporate has to say about this.
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Member
Joined: Feb 2008
Posts: 136
From: NY
Update and Question
I have a meeting set later this week with a Honda Representative for this region at the Dealership where I bought the car.
I was told by Honda America he has the authority to come to a decision on the matter.
My understanding, from reading this forum and a few other sites, is that the car needs to be polished to remove the fine scratches. And I should be on the lookout for a glaze application that will wash out in a few months or so. Correct? Any other suggestions are greatly appreciated. Thanks!
I was told by Honda America he has the authority to come to a decision on the matter.
My understanding, from reading this forum and a few other sites, is that the car needs to be polished to remove the fine scratches. And I should be on the lookout for a glaze application that will wash out in a few months or so. Correct? Any other suggestions are greatly appreciated. Thanks!
I would ask them to reimburse you for professional detailing done outside of the dealership. This would be the only option I would accept if they offer to remedy the situation. Their dealership detailers aren't skilled at paint correction or they wouldn't be working at a dealership.
I don't know where in NY you are, but I know for a fact there are solid independent mobile detailers around the city and surrounding areas.
I don't know where in NY you are, but I know for a fact there are solid independent mobile detailers around the city and surrounding areas.
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Member
Joined: Feb 2008
Posts: 136
From: NY
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