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CarPlay Stopped Working

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Old Oct 26, 2021 | 05:08 PM
  #1  
CajunLanMan's Avatar
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From: Utah
CarPlay Stopped Working

Last Friday, CarPlay randomly stopped working. I use it on a daily basis, and occasionally have to connect my phone more than once to get it to start, but it starts. Last Friday, CarPlay refused to launch. I tried updating to iOS 15.1 which came out yesterday, but it made no difference. I tried two other iPhones, and the results are the same. I have removed my "saved" phone from the list of approved phones, and had it rediscover my phone, which it does. However, CarPlay still refuses to launch. I've got an appointment to bring it to the dealer tomorrow for troubleshooting.

Anyone have experience with this?

I did notice that the infotainment system is running Android 4.x, which is quite old. I wonder if there are any updates available that may contain bug fixes?

As a side note, in the year that I've owned the vehicle (2018 Sport w/CVT) about 4 times the system has "crashed" and restarted while I was using it. I don't know if it is related to my new issue, but here it is anyway. It displays the following when it does.



I'll update with the dealers diagnosis. For what it's worth, I've got Honda Care, and I'm just hitting 40k miles.
 
Old Oct 29, 2021 | 08:40 AM
  #2  
52club's Avatar
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From: Evanston, IL
I had this happen on my 2018 with Android Auto. Restarting the car cleared it up, and haven’t seen it since. I’m curious as to the dealer’s response.
 
Old Oct 29, 2021 | 06:29 PM
  #3  
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Restarting the car didn't help, as this persisted for a week.

Unfortunately, due to powers far beyond what we mortal humans will ever understand, the day I fired up the car to take it to the dealer, CarPlay fired right up.

Naturally they found nothing wrong. Perhaps I'll catch a video of it if it happens again.......?
 
Old Dec 3, 2021 | 03:20 PM
  #4  
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From: Crozet, VA
This happens to me on 2019 Fit LX at least once a month and sometime a lot more often. Requires a reset of the Infotainment system to factory specs (takes about ten minutes). The dealer says it's Apple's fault; Apple says it's Honda's fault.

I have found that I can get it to crash (basically forget it has CarPlay) but calling up a text message on the phone itself while in the Text Message section of Carplay on the Fit's screen. It will hang for about ten seconds, and then say "No device connected". I then have to do a reset to get things back.

This is my biggest complaint about the car.
 
Old Dec 6, 2021 | 01:54 PM
  #5  
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sjd
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From: Ontario, Canada
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Originally Posted by putneymountain
This happens to me on 2019 Fit LX at least once a month and sometime a lot more often. Requires a reset of the Infotainment system to factory specs (takes about ten minutes). The dealer says it's Apple's fault; Apple says it's Honda's fault.

I have found that I can get it to crash (basically forget it has CarPlay) but calling up a text message on the phone itself while in the Text Message section of Carplay on the Fit's screen. It will hang for about ten seconds, and then say "No device connected". I then have to do a reset to get things back.

This is my biggest complaint about the car.
I have the same issue with my 2019 Sport including the same text message screen crashing.

Curiously, my 2018 Sport didn't have the issue.

However the other thing I have is that when CarPlay does work it barely charges my phone. An hour drive results in a maybe 5% increase in battery. The dealer thinks it's the USB port and has ordered a new one but of course its on back order. I wonder if it will make a difference in the connection.
 

Last edited by sjd; Dec 6, 2021 at 01:56 PM.
Old Dec 6, 2021 | 02:22 PM
  #6  
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I use Carplay with a wireless adapter so I'm charging the iPhone through the power outlet. I do remember when I was using the cable that it did not seem to charge well.

I sent email to Honda Corporate about this issue but haven't heard anything back yet
 
Old Dec 9, 2021 | 02:44 PM
  #7  
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From: Crozet, VA
Tiffany from Honda Customer Service called me back today, She took down all the details of the problem, and said that Honda was working with Apple to try to resolve it. I was pleased at her attention to detail.
 
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