I've been looking on the forum for a clue as to what might be causing the problem with my head unit. Ever since I have had the car (12K KM, and 8 months) the head unit randomly reboots. It does this about once every 4 days. Lately the pattern seems to be within 1 minute after the first start of the day.

I was an iPhone user when I first got the car, and I was having the problem then. Now I'm an android user, but the problem continues. I've been to the dealer several times asking them to update the software. For some reason, they seem to be reluctant to do this. I suspect they don't have anyone familiar with the process. The first 'fix' was reset the system. The second fix was delete the paired iPhone. Now, they think, that my "aftermarket products' attached to the car is causing the problem. Reluctantly, I disconnected my scangauge and portable 100w AC inverter. The only thing left plugged in is the iPod and the Garmin. As expected, the problem happened again today.

- I've tried moving the devices to the other ports in the armrest - no joy
- I listen to the iPod a lot, so it happens mostly when the ipod is in use (but I expect that).
- I've read on the forum that the bluetooth causes issues. Just after I start the car, the bluetooth is connecting to the phone, so that could be it.
- my gut says "update the software" before going wild and crazy; it's a computer after all; not a very good one I might add. If the User interface is any indication, what's under the screen is probably cobbled together as well (that's another thread).
- The diagnostic screens show the following details for my head unit
Application 1.D200.32
DBOOT H14M DA US 3.26
Software loader 2.5200.3501.45
System uCom H42F10 31.29.12

So here is where you 'freaks' come in. I'm a firm believer that there are few new problems, and that you should share your knowledge. Has anyone on the forum had personal experience with a randomly rebooting head unit on a 2015?
I'd like to know
- What did the dealer try to correct the problem?
- What was the final fix?
- What version of software do you have (I'm not sure which number above is the version)?
- How many dealer visits did it take to get there?

I'm trying to get the dealer and Honda Canada to start trolling this forum. There is a ton of great information here. Each time I visit the dealer, it's the first time they have heard of the problem. The US is 6 months ahead of Canada in experience so all you southern freaks are have a head start on us northern folk. I was having a problem with the rear struts and actually printed the forum info out and handed it to the dealer. It took two visits and a call to HCan, but they finally agreed that Canadian Fits were having the same problem.

I'm going to try another iPod first, then leaving it out completely, then disconnecting the bluetooth. I expect this will solve the problem, but so would turning the AUDIO POWER OFF.

Thanks in advance,

Kirk

 

My EX suffers from frequent head unit reboots as well. I have an iPhone 5S paired with Bluetooth, and use an iPod almost exclusively for music. When using my old (3rd gen maybe) nano, the head unit would reboot every 30-40 songs, sometimes earlier.

I switched to a 160gb Classic (last model made), and I'm seeing fewer reboots, but now it seems like certain control combinations can cause one. Like trying to go back two songs, then turn up the volume with the steering wheel control.

When I take it in for the first oil change I'll bring it up and see if there's a fix.

 

I have a 160GB Classic too, and usually connect it inside the console. I have experienced similar problems when switching songs. It seems to work fine if I leave it alone; I've run through 30-40 songs without a problem. But trouble invariably starts when I start skipping up or down through the list.

The iPod will freeze up and show the grayish Apple logo. Most of the time the iPod reboots itself if I leave it alone, but sometimes I have to reboot it manually. These reboots have happened several times already.

I think my head unit has rebooted twice. I'm not really sure because I wasn't paying attention either time; I just noticed everything had stopped and after maybe a minute the startup warning screen was on. The iPod was connected both times.

The first few weeks I had the car I noticed my iPod battery would be drained if I turned the car off with the iPod connected and left it in the car for a day or two without driving. I'm trying to see if it makes a difference if I switch modes to FM or AM before shutting the car off but I haven't experimented enough yet to know.

Years ago I read threads somewhere that talked about iPod Classics having problems if they were near capacity. Right now I have 20,581 songs, with 146GB used/2.8GB free. There's no history of reboots but it has become very sluggish, getting worse as songs were added. I'm waiting until I get some time maybe later this summer to play around and was thinking I'll dump 70 or 80GB to see if it makes any difference.

I didn't realize until after purchase how crude the iPod interface really is. There's no song pause or stop and no in-song F/R. One reason I chose the EX was the iPod support but it's turning out to be a disappointment. In a way it's worse than the LX even because there is no AUX option.

 

I'm having the same issues as both of you, although these days it's happening with no user interaction shortly after startup. The ipod plays for 30 seconds and then it quits, after playing distorted audio for 1-2 seconds.
- Have you reported this to the dealer?
- Has the dealer taken any steps to try to correct the problem?
- Are you able to retrieve the software info from the diagnostic menus?

Honda advertised iPhone, iPod, and Android support. They have since backed away from Android in North America for the 2015 Fit. I'm happy to work with Honda to capture logs, or debugging info, but so far the dealer has not taken me up on my offer. If I understand corretly, the head unit OS is Windows CE based in North America and Linux in the UK. I'm not sure how many versions are out there, but it seems to me that software is a great place to start.

I know that Honda Customer Service (US) monitors these forums but my experience tells me (rear strut issue) that they aren't talking to one another enough and sharing their experience. The owners seem to be very motivated and accessible.

Anybody else having issues? So far I count about 5 owners with this issue and no resolutions yet.

 

Rule 1: NEVER ADMIT a problem exists, even if you know of it. Especially if you don't have a fix for it.

Rule 2: NEVER SEEK OUT similar problem or issue reports. Ignorance is bliss.

Rule 3: BLAME the problem on the user or something else the user has or uses.

And these are just the first three of dozens of similar rules. This is not new. For Honda or anybody else.

We owned a 2012 Focus with My Ford Touch for almost three years and four or five updates and constant denials from the dealer and Ford that issues ever existed, or still existed after the most recent update, or that any more updates might ever happen, or that any other owner was having similar issues. ("No, we don't have any other reports of that problem. Must be your phone, call them…") It sounds to me like the Honda infotainment is working quite well by comparison.

 

I got bored and put "Application 1.D200.32" into google, and came up with an older FitFreak thread about Lanewatch issues...


As a developer I know sometimes issues can be completely unrelated. Research the Lanewatch issue as well. This may be unrelated to your ipod or android. Your head unit may be defective.

 

Thanks for digging deeper Toronto Boy. So it looks as though mikeygnyc was having a hardware issue and his software version was the same as mine. I'm not ruling out a hardware issue either. I just though it would be easy and inexpensive for the dealer to update the software and was confident there would be a later version than mine. The car was built in July 2014.

Does anyone have a very recent build Fit (June 2015) that is willing to share their version numbers?

Application ?
DBOOT ?
Software loader ?
System uCom ?

Hold Power-Home-Eject to enter diagnostic mode.

 

Jan 2015 build with Application 1.D200.32; DBOOT, Software loader, System figures all identical.

 

Thanks Bach. So maybe I am barking up the wrong tree with software and I should be demanding a replacement head unit. Judging by the responses, it’s not a common issue.

 

nice meeting you last night! unexpected to randomly see another fitfreaker in person

 

Good luck with that. Honda had one of their "social media" people on the forum for a while, but he stopped after other members started beating him to the punch with the Standard Honda Response:

What the Honda guy did not do was give us any information at all. He was just here to shunt people off to Customer Service.