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Infotainment System Randomly Crashes and Reboots

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Old Mar 11, 2016 | 04:18 PM
  #1  
HondaFan75's Avatar
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From: Boston, MA
Infotainment System Randomly Crashes and Reboots

So, I'm a long-time follower and first-time poster. I've generally been trouble-free until earlier this week. But, this problem is annoying the eff out of me!

Here's the deal. 2015 Fit EX with about 25,000 miles. Maybe 1-2 times in the course of an hour-long commute, the infotainment system will just randomly go dark for a second or two and then reboot (initial HondaLink screen, etc.) and come back on. This just started happening this week.

It happens completely without warning and reboots entirely on its own. I am almost always listening to Pandora or a podcast. So, I can't really say that it does or doesn't happen when I am just listening to FM radio.

Also, starting just today, I get a little bit of warning because the screen starts freezing up or, as an example, the 'skip track' button disappears on Pandora.

I guess I just need to suck it up and bring it to the dealer? Anybody else experiencing this? I guess the new normal is that a 'car crash' no longer refers to physical damage but rather to in-dash tablet failure!!!

On a sidenote, I'm getting slightly annoyed with these recalls and having to drop the car off for a half-day each time. Should I also add that I really like the look of the Civic Coupe coming soon??? One more recall and I might just make the move (after all the buzz has died down from next week's expected arrival on dealer lots)!!!
 
Old Mar 11, 2016 | 08:40 PM
  #2  
dwtaylorpdx's Avatar
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Joined: Oct 2015
Posts: 1,463
From: Portland Or
5 Year Member
seems like the number of grumbles about head units being replaced at the dealer means back you go....
 
Old Mar 12, 2016 | 09:02 AM
  #3  
Uskies's Avatar
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Joined: Mar 2016
Posts: 4
From: Temecula,CA
Originally Posted by HondaFan75
So, I'm a long-time follower and first-time poster. I've generally been trouble-free until earlier this week. But, this problem is annoying the eff out of me!

Here's the deal. 2015 Fit EX with about 25,000 miles. Maybe 1-2 times in the course of an hour-long commute, the infotainment system will just randomly go dark for a second or two and then reboot (initial HondaLink screen, etc.) and come back on. This just started happening this week.

It happens completely without warning and reboots entirely on its own. I am almost always listening to Pandora or a podcast. So, I can't really say that it does or doesn't happen when I am just listening to FM radio.

Also, starting just today, I get a little bit of warning because the screen starts freezing up or, as an example, the 'skip track' button disappears on Pandora.

I guess I just need to suck it up and bring it to the dealer? Anybody else experiencing this? I guess the new normal is that a 'car crash' no longer refers to physical damage but rather to in-dash tablet failure!!!

On a sidenote, I'm getting slightly annoyed with these recalls and having to drop the car off for a half-day each time. Should I also add that I really like the look of the Civic Coupe coming soon??? One more recall and I might just make the move (after all the buzz has died down from next week's expected arrival on dealer lots)!!!
I've had this problem happen just recently, moment i hit 20,000 miles. Would happen about 30-40min after the car was started. The radio would freeze up, and reboot randomly. But when mine did it i would lose bluetooth ability and USB as in it wouldnt connect via those two. I took it to the dealer on thursday but they couldnt recreate the issue but told me all they used was FM. My guess is its an issue with bluetooth/USB? Anyways they said Honda is aware of it and working on a software update, that replacing the headunit would not solve the issue! Hope this bit of info helps.
 
Old Mar 12, 2016 | 12:36 PM
  #4  
sevenseventhree's Avatar
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Joined: Feb 2015
Posts: 2
From: Chicago
Yeah, just to chime in and repeat what others have partially said - its an issue with pandora's recent soft wear update. Multiple vehicle makers have been reporting issues with their vehicles entertainment systems crashing like this when using the app. I had my car in the dealership to look at a bunch of issues, and this was one of them. They said its something currently being reported to Pandora, so hopefully the next update from them will solve the issue.
 
Old Mar 12, 2016 | 07:09 PM
  #5  
Uskies's Avatar
New Member
Joined: Mar 2016
Posts: 4
From: Temecula,CA
Originally Posted by sevenseventhree
Yeah, just to chime in and repeat what others have partially said - its an issue with pandora's recent soft wear update. Multiple vehicle makers have been reporting issues with their vehicles entertainment systems crashing like this when using the app. I had my car in the dealership to look at a bunch of issues, and this was one of them. They said its something currently being reported to Pandora, so hopefully the next update from them will solve the issue.
Least its good to know its pandora and not the radio unit. Thanks!
 
Old Mar 13, 2016 | 03:17 AM
  #6  
Lunitide's Avatar
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Joined: Mar 2016
Posts: 1
From: Oakland
Originally Posted by Uskies
Least its good to know its pandora and not the radio unit. Thanks!
I'm also having this problem. Thanks for the info!
 
Old Mar 13, 2016 | 06:12 PM
  #7  
bach's Avatar
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Joined: Jan 2015
Posts: 543
From: metro chicago
5 Year Member
I don't know if it makes a difference, but my head unit crashed a couple of times while connected to an iPod Classic 160GB. The iPod itself usually crashes and resets about 60 songs into a playlist -- but twice, maybe three times, it took the head unit down with it for a reset too but it always came back just fine.

I pushed a bunch of songs onto a USB drive and it's much better, not as sluggish as the iPod and never a burp or crash.
 
Old Mar 13, 2016 | 10:36 PM
  #8  
1speedbike's Avatar
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Joined: Apr 2015
Posts: 93
From: Tri-State Area
5 Year Member
This happened to me a few times as well. It happened while I was listening to my iPod via one of the USB ports. When I was finally able to listen again, I noticed the iPod had also rebooted completely and had lost track of what playlist I was on and what song was playing. Instead it just started playing the first song by the first band alphabetically. Because of that, I assumed it was an issue related to the iPod...but now idk considering your accounts.
 
Old Mar 14, 2016 | 12:51 PM
  #9  
Splat's Avatar
Member
Joined: Mar 2015
Posts: 51
From: NC
Mine would lock up while using an ipod. It would play around 20 songs off my nano before either freezing the ipod or locking up. More like 40 songs off the classic before having issues.

I'm mostly listening to XM over an FM modulator now.
 
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