I just received a call last week to rate my car sale. This was a direct call from Honda. Anyhow, I mentioned that I was unhappy with some scratches on my car (dealership detailer's fault). Lo and behold, my salesman calls me today about this problem. He was going to talk to the manager for rectification.

 

it's a survey for the csi

 

shoot I never received a call and it's been 3 weeks almost.

 

A salesman told me Honda Motors would be in touch and I was asked to let them know immediately if I had any problems so they could rectify them. One of the two salesmen who handled the sale called me within 48 hours after I took my Fit home to make sure all was well. I've had the car since April 20 and no call yet from Honda Motors. I keep hearing about cute & dumb commercials for the Fit, but haven't seen one myself.

 

I did the survey and my dealer was pissed lol

 

I received a survey from Honda Canada in the mail. Sure would like a call too. Not that there were any issues.

 

So can you use this feed back as leverage on the salesman for getting stuff like floormats and splash guards ie, let them know that if you get that, you will give em a top rating?

How effective is this?

 

The dealer told me I would be receiving a followup call from Honda to ask me how my experience was with customer service. He ask that I give him all positive remarks as it impacts his bonus.

I told him that if he would have knocked off another $500 from the price I would've. You should have seen the expression on his face. I think that alone was worth $500. I haven't gotten a call yet, but I wont screw around with the guys bonus (or would I)? Hmm...

 

I told the girl all 5's but she still had to read all the questions and she sounded really young and nervous. And the call was over 3 weeks after i bought the car. Good ole Honda Canada

 

i bought 2 hondas before even lookin at the fit and both times we've received a call from honda motors. the survery is a lil too long for me. i don't like holding a conversation with somebody i don't know.. i have better things to do =D

 

What was wrong with your car? Dealer? Salesman?

 

They called but I told them to email it to me or mail it to me. I will not respond to an unsolicited phone call, especially during the evening. I have not heard anything since.

 

have not got called yet

 

Ha ha. If you really want to screw the dealership over, tell Honda that the salesperson told you about the survey before hand and asked you to give him/her good ratings. Once Honda finds out, that dealership will be disqualified from the President's Award contest. According to the rules, the dealership will be disqualified if they tell the customer about the survey or try to presuede the customer into giving them a good rating. In other words, it will really piss them off..

 

Wow that's dirty. Haha.

 

yea before now it's like 5 minutes for the survey