i called 2 dealers today and neither of them knows anything about our TSB. Has this happen to any of you guys? how come they dont know anything about this?

 

if no cars in your area have gone there to get it done
and your the first one then yes it is possible they know
nothing about it. the last thing they care about is TSB's

I used to work as a service manager. warranty work sucks

 

is yours broke?

 

I thought there was a pretty good thread on this already existing, but here's my experience:

Went back to the dealer. I figured I'd rather just show up with the printed out SB (the PDF is posted on here somewhere). The guy looked at it and admitted he'd never seen it before and asked for a few minutes.

He came back about five minutes later and said they couldn't do it that day, but scheduled me for an appointment the next day.

Brought it in. Took about 45 minutes. MPG computer is now accurate. No cost, done and easy.

Good luck.

 

The TSB was released somewhere around the 18th of November. I was the first to mention it to my dealer, as well. I suspect that dealer's service departments don't spend a lot of time reading the latest TSBs that come out (although they should be).