still nothing here

 

Try going to their website, log in, go to My account -> Review orders

Xenith Xenons - Superior Quality HIDs and World-Renowned Customer Service! See For Yourself Today!

Not sure if that will work...just trying to help.

 

check it every day. still processing.

 

Yeah me too

 

what day did you pay? i paid the day we got the code.

 

Same here, "processing", also paid the day I got the code. I know a bunch of you guys have had great experience with this company, but this to me is not a good start considering I paid 2 1/2 weeks ago.

 

11/19 11/20 11/25 11/29

 

I paid on 11/13

 

i would like to buy another kit from them for a friend but if it going to take a month to get them then im not sure i want to. even though their a good deal.

 

I think if I dont get some sort of shipping confirmation today I'm cancelling my order.

 

Email sent to cancel order. Calling credit card company tomorrow to dispute. Busy or not, if you are running a business this is no way to keep/obtain customers. I could have had a set elsewhere installed 10x by now for how long this has taken. Funny how the site and in threads here the boast of customer service is plastered all over.

 

Did u try to PM the seller? I can't imagine they have time to troll forums all day. Try calling them or something?

 

They sure had time to be here when they first promoted themselves. They have a website that shows I paid for the item, I should not have to keep after them to send me what I paid for.

 

X2

and on other forums when i was checking them out, they have not had as much problems as we have, all their stuff was shipped out in like a few days. what would make it take this long? anybody else get theirs besides reako?

 

if any1 wants, i have a set of single beam 6000k BNIB FS for $100 and they're sitting right in front of me...

psst! I'll be at the TAB TUESDAY meet 2nite if any1 wants to pick dem up...

714.915.2384

 

Hi guys,

Yeah someone said it, don't have time to be keeping up with the threads all day. Plus, this GB was organized by azncarbos and we're just backing him with the inventory.

Anyway, if you want to cancel your order, that is perfectly fine with us. Please send an e-mail to sales@xenithxenons.com with your full name and order # and a refund will be issued promptly. If you aren't satisfied with the wait time, we don't want you to keep your order.

For those who are interested in keeping their order active, all tracking #'s will be issued tonight or tomorrow night. Yes, that means they are shipping out this week. For those of you who have been patient with us, we thank you for your consideration and understanding. For those who haven't, like I said, a refund is an e-mail away.

Thank you for your time.

Best,
George

 

Thank you for the update thats all i wanted. oh and i sent you an email like 5 seconds ago asking for updates. i want to go with your company! I like all the reviews and support people are saying about you guys, im willing to wait a little longer i just hope they ship this time when you say they will. thanks again.

 

Not a problem. Any sort of "delay" in our shipping is something that is usually out of our control.

I remember telling everyone that we had a few inventory problems with the Bi-xenon setups and we had to order them for you guys. Problem was, the package was lost by DHL almost 2-3 weeks ago and during that time period, our manufacturer went a break. We recently placed another order last week (and had it shipped via UPS) and it just got to our warehouse yesterday. We spent all day organizing the lights and prepping orders and got a few out before the 5PM cutoff at our USPS dropoff area. We got a few more prepped here and ready to go so no worries, we got your lights here securely, they aren't going anywhere.

Again, I appreciate everyone who has been patient with me and my company. We're not here to stress you guys with the waiting... it really sucks to hear when a customer is unsatisfied. We do our best to get orders processed and shipped asap but there are always going to be inevitable delays. We're going to do a better job of making sure our inventory can match the demand though, that's for sure. The holiday sale put a strain on our current inventory but we're going to be making changes.

Thanks again for all of your support... oh and if you want to reach me, the fastest way would be to send me an e-mail at george@xenithxenons.com. Sometimes I don't get notifications of a new PM or new reply so I don't even drop by. Time's are busy here so I hope you all understand. Thanks again.

 

i got one good thing to say about you guys. and it is that you guys answer your emails super quick before i could finish reading your post i got an email back.

 

Thanks for the update George!