There are opinions on here that are saying that Honda will not fix the rear well liner?
WTF? I called for a fix and by gosh that's what I want! Maybe if they hear from more of us they will in fact fix it! IMO...

 

I called also and sent them a letter with photos. Got a case number. Dealer will wait for Honda to come up with a fix. Think we will be waiting a long time, if it ever gets fixed! Doesn't do much for Honda reputation to have such a bad fitting part. This will be my first and last Honda. They just don't care.

 

By fix you apparently mean change Honda's design. All the complaints about it can be summed up as "The cheapest car you make has something on it that doesn't entirely satisfy me!"

This is probably the best cheapest car out there. Lots of things on it could have been done better- they call that the Civic and it costs a bit more.

Honda's reputation is pretty solid.

 

It's not true that Honda won't fix because it's not a safety issue.

 

I got a call back from Honda service rep. and they will be contacting the dealer to set up a day that the rear wheel well liners will be replaced or fixed. Not my words, Honda's words.

 

Haven't noticed this but will give it a closer look in the a.m. when taking the car in for an unrelated issue. Thanks for all the dialogue.

 

Please let us know what the dealer does to resolve this issue. If the dealer does fix this somehow, then all of us with this problem should get a fix.

 

Can you post pics of the current situation?

Yes, let us ALL know if it gets fixed or not. It appears many, if not all, dealers have no clue how to fix. Also, when I called American Honda corp, the customer reps (2!) sounded like they have never heard of this problem.

Thanks.

 

Checked mine out this morning as I was dropping off the car for service. They'll have the right rear wheel off so they should have plenty of room to get a good look up under there. Can definately see where they are starting to sag a bit. The design/fitment is just horrid. I'm sure I could come up with a solution but why should I have to start potentially drilling holes in my new car with a few hundred miles on it to fix a design/fit/finish flaw? Looking foward to what they have to say. Expecting... nothing like the rest.

 

+1.

This is my 5th Honda and it has the WORST quality level of "Fit" & Finish...

Everyone makes a mistake. I just hope American Honda will do the right thing to rectify this issue for their customers.

 

Is this the first time you are taking it to the dealer for this issue? If so, then this is the normal response from Honda. They want the dealer to take a look at it first. If the dealer has not seen your miss-fitting liners before, I am willing to bet that the dealer will tell you there is no fix for it until the Honda engineers come up with something. They may also look at other EX models on the lot to see how their liners fit. So, again, please let us know if the dealer somehow actually does fix the issue. Thanks!

 

I tend to agree with above.
I called American Honda and they told me the same thing "Take it to a dealer so they can look at it first".

And I bet my dealer will tell me to leave the car there so they can contact American Honda, and I will have to ask my wife to pick me up (50 miles away!). Then I won't have a car to drive for who knows how long... only to be told by the dealer later that they couldn't fix because they have no fix for the problem (yet), and I will have to get a ride again to come and pick it up "as is". Complete waste of time.

I bet American Honda is well aware of this problem and how wide spread it is - most, if not all, EX and EX-L models have this problem. They just don't have a good/cheap fix for it.

To fix this issue right, the complete liner has to be replaced with a different design/dimension because the current one is too short about an inch or two. The liner edge is supposed to be inside the lip of the metal fender. Any other fix will be a mickey-mouse job.

I also bet that American Honda is playing the typical "wait & see" game to see how many customers will complain about it (which is understandable) because it's gonna cost them some big bux.

 

I went out and checked my liners today. Neither side is sagging, yet.

On the passenger side, the fitment is perfect all the way around. The outer edge is tucked in nicely and snuggly behind the lip of the fender.

On the driver side, the outer edge of the liner is a good 1 - 2 inches away from the fender. So much that I could easily put my fingers in there and it feels like there might be some adhesive on the backside of the fender that is supposed to keep the liner attached.

I think the sagging starts to occur once the backside of the liner has gotten significantly saturated with water a few times. It doesn't feel like it has the same coating that the exposed side has.

My car only has 1500 miles on it and this is the first time I really examined the area closely. The detached liner could have been that way since I got it from the dealer. The attached side fits so well that I would surprised if it ever came loose in the same way. So this leads me to believe that the cause for the sagging is poor installation at the factory and not a defect in the liner itself.

Mine is going to the dealer as soon as possible.

 

I noticed the problem on the same day that I bought the car and drove home 50 miles. And I drove on the sunny day in Southern California that day. No water was involved.

Since passenger side liner is good, the driver side liner itself must be good too?

Let us all know your dealer's repsonse!

 

Haven't picked up the car yet but was told over the phone there was nothing they could do to fix it. That's just how they are. Same song and dance as the others.

One of my biggest disappointments with our last Honda (01 Civic) was that the headliner started coming down after 5 or so yrs. I noticed the same deal with other similar yrs over time and it was a pretty common thing for that yr especially for customer complaints. That, what I felt to be inferior paint compared to my Honda prior to that and high oil consumption at 100k miles started steering me away from Honda. We had that Civic until just recently at which time it was totalled. Prior to that the mirrors on the visors had broke off, the fabric basically disentigrated on them as well and in other areas.

Looking at some other vehicles I came back to Honda. The Fit was impressive and ticked every box for our small family. Never did I think at a couple weeks in and under 500 miles that they wouldn't take care of something like this. Not happy about it but I'm going to look into some of my own solutions. I will be letting them know I think it's pathetic at the dealer and Honda US.

 

Sharing information is how this issue is going to get worked out. Not being water or otherwise exposure related indicates incorrect manufacturing of the part or incorrect installation then.

Since I have a good example of both how it should be and how it shouldn't be on my car, I hoping I can stand under it while it's on a lift at the dealer and let them explain to me how both sides are correct when one clearly is not.

If Honda doesn't jump on this pronto then we're easily in class action lawsuit territory here and there's enough people just on these boards who have demonstrated the problem to get it going. Any junior lawyer could handle it to settlement. All we'll get individually is correctly made or installed replacements, which is fine by me, and the lawyer would get nice easy payday from Honda. If my dealer relays a blow off from Honda then I know just who to call.

My only problem right now is that I'm nowhere near the dealer I bought it from and won't be for several months. I'll try a different one close to where I am currently and see what happens.

 

+1.
I completely agree!

When I called American Honda customer serive for this problem, their first response was "We've never heard this problem. Take it to a Honda dealer first." Then I told them that there are many people with this probelm on online forum and some owners already took their 2015 Fit to dealers just to be told that "that's the way it is". Right after I said that, there was a long silence...

Those who have this problem are strongly encouraged to call American Honda and get a case #. That's the first thing to do.

More people call & complain, more likely they will do something.
This is a numbers game!

Here is the American Honda Customer Service contact info:

U.S.: 1-800-999-1009
Monday through Friday, 6:00 a.m. to 5:00 p.m., Pacific Time.

Canada: 1-888-946-6329

Mexico: 01 800 368 8500

Europe: 01753 590590

There is no email address to contact American Honda Customer Service - can't be it at this time and age...

 

I went to the dealership today to fill out the paperwork for my new 2015 Fit EX, and was able to inspect the vehicle for the first time, as they had to order it. Weather seals all looked good around the doors, panels lined up well, paint looked good, BUT....


The two rear wheel wells had the same issue as you are speaking of. I showed my sales guy, and he went and looked at the other one in the showroom. Lo and Behold the same thing! He told me "that's just how it's supposed to be" GRRRRRR.


Also, a small gap between the drivers side dash and the car body. Maybe 2-3mm. Not sure I even want to say anything about it since I really don't think I want them removing the dashboard to fix it. It seems cosmetic. As does the rear wheel well thing.


I wonder if I could just have that crap removed from the rear wheel wells? Would that hurt the car? If the LX doesn't have it then it probably is just to dampen sound, right?

 

Just more sh-- from Honda. That is not the way it is supposed to be. Others on this forum have removed the liners and sprayed undercoating into the wheel well. Just check back to other posts on this thread. Please call Honda Customer Service and complain about this issue! Thanks!

 

I think this is part of the problem. If they don't see or have an example of how it is supposed to be then they think the problem isn't a problem because they are all like that.