lol i hope they called it a skidplate.

 

haha yah, i think he meant lower shroud. skid plates are usually metal (aluminum)

 

(note to self, disable the "related topics" thing)


I think if its in their policy/sheet of pricing, they can technically charge it

think of "gratuity" when you go out to eat, some places just enforce that, and theres little we can do about it =\

 

thanks! didnt know i could disable this useless garbage at the tail of each thread. also got rid of infinite scroll.

 

Follow-up in case anyone's interested how this shook out.

Same day I had my oil service unintended upcharge, I complained to the service provider via the Contact Us section of their website. Described the same situation I had, talked to three employees including the manager, didn't get a satisfactory response about why the add-on charge was not disclosed on their website or verbally communicated before work began.

Didn't hear back from them. After three weeks of no response, I launched a complaint with my state dept. of consumer protection, alleging the service provider was not transparent in their add-on fees. Included a copy of the oil change receipt and a description of what happened that day.

Today, got a response back from the state dept., which had already launched their investigation based on my complaint. The service provider's General Counsel responded and tried to make it look like they would have offered me a gift card for $5 if I stuck around. General Counsel never addressed the issue of disclosure on their website.

I countered with, funny, never heard anything about a gift card from your manager, he was busy trying to stonewall me. I also noted that the website still doesn't reflect the possibility of any additional upcharges, and the continued lack of transparency was troubling, even after involvement by their General Counsel.

I think they need a new General Counsel.

 

Your opinion is worth a lot more than facts.

 

So did you get your $5 or what? That's all that really matters...

 

I wonder if they even sell anything for $5 ... lol

 

The way the General Counsel worded it, I'm supposedly invited to stop back for a $5 refund or a $5 gift card. The one they said they would have offered if I stuck around for more stonewalling.

At this point, the $5 charge becomes irrelevant, it might as well be $500. I don't care about the money because I learned my lesson - triple check the thing I sign. My bad, that one's on me. Easily worth $5.

But on their end, anything short of total transparency with a company's fee structure is a fail, because it implies deception, intentional or not. I believe that all companies make mistakes, and what really defines a company and it's character - or lack thereof - is how they respond to their own mistakes. This one's a fail at all levels with regard to transparency. Seriously, they need new General Counsel.