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Quality Issues with new Fit

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Old Aug 26, 2014 | 03:48 AM
  #161  
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Well i just noticed the rear center seatbelt lock is on the driver side of the car. Not a dealbreaker unless there are 3 people sitting in the back
 

Last edited by sixth; Aug 26, 2014 at 03:51 AM.
Old Aug 26, 2014 | 06:36 AM
  #162  
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Originally Posted by sixth
Well i just noticed the rear center seatbelt lock is on the driver side of the car. Not a dealbreaker unless there are 3 people sitting in the back
Honda addressed that in this forum actually, it's intentionally done like that to allow more room or something.
 
Old Aug 26, 2014 | 11:45 AM
  #163  
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Originally Posted by 8strung
Honda addressed that in this forum actually, it's intentionally done like that to allow more room or something.
Interesting, I kept trying to lock the overhead seatbelt to the center seatbelt lock. Obviously with no success. Maybe I should put a disclaimer on the headrest , I think I'm going to switch it out back to the center and see how it works out.
 
Old Aug 26, 2014 | 11:52 AM
  #164  
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Originally Posted by sixth
Interesting, I kept trying to lock the overhead seatbelt to the center seatbelt lock. Obviously with no success. Maybe I should put a disclaimer on the headrest , I think I'm going to switch it out back to the center and see how it works out.
If you are planning on switching the orientation of the buckles, you should keep in mind that you might be messing around with what Honda determined to be the "safest" position for the rear passengers. I think Honda America had to issue specific instructions to Honda Dealers telling them not to mess with the seat belt buckles if customers complained that the orientation was out of whack. Apparently some dealers switched out the buckles incorrectly assuming the customers were right.

Anyways, just my 2 cents
 
Old Aug 26, 2014 | 04:54 PM
  #165  
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Originally Posted by sixth
Interesting, I kept trying to lock the overhead seatbelt to the center seatbelt lock. Obviously with no success. Maybe I should put a disclaimer on the headrest , I think I'm going to switch it out back to the center and see how it works out.
You mean the part that comes down from the ceiling? I believe that goes on the passenger side center buckle... Does that make sense?

https://www.fitfreak.net/forums/3rd-...at-belt-2.html

Here is the honda reply in question
 

Last edited by 8strung; Aug 26, 2014 at 05:07 PM.
Old Aug 27, 2014 | 01:24 PM
  #166  
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This Chevy Cruze they have me in for a rental is pretty nice actually.
It's got a really nice, solid ride, better freeway characteristics, and is significantly faster.
The interior could use some work though.

The dealer has my car.
They have removed all four doors Hopefully this time I'll get a car without crooked doors everywhere.
(actually dropped car off yesterday, but forgot to post)
 

Last edited by Bigbadvoodooguru; Aug 28, 2014 at 02:51 PM.
Old Aug 27, 2014 | 01:49 PM
  #167  
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Originally Posted by Bigbadvoodooguru
This Chevy Cruze they have me in for a rental is pretty nice actually.
It's got a really nice, solid ride, better freeway characteristics, and is significantly faster.
The interior could use some work though.

The dealer has my car.
They have removed all four doors Hopefully this time I'll get a car without crooked doors everywhere.
I'm driving a Mazda2 rental right now, they are fixing some small scratched in the paint that were on the roof as of delivery. The Mazda2 is ok, I miss my Fit
 
Old Aug 27, 2014 | 02:02 PM
  #168  
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Originally Posted by Bigbadvoodooguru
The dealer has my car.
Originally Posted by amy_wilhelmina
I'm driving a Mazda2 rental right now,
same here, we should start a club...

owned the car 4 days, 1 of thos days it was at one dealer, the other day it is now at another...
 
Old Aug 27, 2014 | 02:10 PM
  #169  
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Originally Posted by Bigbadvoodooguru
This Chevy Cruze they have me in for a rental is pretty nice actually.
It's got a really nice, solid ride, better freeway characteristics, and is significantly faster.
The interior could use some work though.

The dealer has my car.
They have removed all four doors Hopefully this time I'll get a car without crooked doors everywhere.
Heh, I had a loaner Cruze about a year ago and agree with the ride quality and chassis stiffness comment as well as the interior needing some work but the constant shifting of the 6a got annoying in a hurry (along with the engine tone) and I felt the car was gutless (0 to 60 in the 9s).

You should get a picture of your car with no doors, the image of a jeep wrangler comes to mind. Hope they get the panels aligned to your satisfaction. Please post pics of the result.
 
Old Aug 27, 2014 | 04:09 PM
  #170  
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Originally Posted by Bigbadvoodooguru
They have removed all four doors Hopefully this time I'll get a car without crooked doors everywhere.
Wow, that seems pretty excessive. Hope they put the doors on padded surfaces and get all the electrical stuff right when they put them back on!
 
Old Aug 27, 2014 | 04:22 PM
  #171  
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After futsing around with it, I do feel that the seat belt bracket is like that on purpose. If you buckle both seat belts, you can see how it gives a bit more hip room to the center seat passenger. Yes, they are crossed, but it is not uncomfortable, nor does it seem like a safety issue. You are still buckled at 3 points.

And as somebody pointed out, the smaller clip that comes down from the ceiling buckles into a similarly small buckle on the passenger side. The normal sized clip goes into the normal sized buckle.
 
Old Aug 28, 2014 | 02:50 PM
  #172  
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picking car up today!
 
Old Aug 28, 2014 | 04:52 PM
  #173  
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Good Luck!

good luck with picking up your car today. i have been following your saga with interest and sympathy. my hope is that your car is sparkling and that you are offered some sort of financial compensation for your trouble. your entries prompted a through examination of my own new car, revealing a dislodged/unconnected door gasket and extensive protective resin drip marks around the hatch license plate area. the corrections required two trips to the dealer located 75 miles away. again, best of luck. we look forward to your upcoming wheel mod photos.
 
Old Aug 28, 2014 | 05:59 PM
  #174  
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Originally Posted by 8strung
You mean the part that comes down from the ceiling? I believe that goes on the passenger side center buckle... Does that make sense?

https://www.fitfreak.net/forums/3rd-...at-belt-2.html

Here is the honda reply in question
Thanks for the link, it seems silly they only changed this for the GK's
 
Old Aug 28, 2014 | 06:48 PM
  #175  
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Got the car back today... where to start...

The did realign all the doors, so they now sort of align properly. The rear passenger door still sticks out, they said they were unable to get it to sit farther in.
They repainted the rear driver side door.
They replaced the black B pillar tape on the Passenger side front door.
They didn't do anything about the streak marks all over the back hatch.
Steering wheel is apparently supposed to be like that.
They pressed the TPMS button and recalibrated.
They scratched the rear Passenger side black B pillar tape.

Car is going back in for another appointment on Tuesday, as they had to reorder the Passenger side B pillar tape (rear door this time).
I was driving home and.... TPMS LIGHT! YEAH!
So they are going to take a look at it again. that's 7 times it has come on now.
I am also going to press them for a resolution to the streaks all over the rear hatch. I guess I'll live with the steering wheel gap because I've come to realize this is a Honda, and shouldn't expect the same quality standard.

Sorry if I come across a bit bitter, I fully regret this purchase now as I've been to too many service bays, too many appointments, and too much hassle. I won't be purchasing another Honda for a long time. I don't like how Honda treats their customers once they have your money.

To give you a comparison example of what I mean treatment wise:
Honda:
- have to wait for Honda approval for a rental (why is this even a question?)
- inability to communicate between dealerships (tell me to go to this new dealership, which has no idea what I needed done, so force ANOTHER reschedule?)
- promises made during sale that aren't kept (not allowed to go to another dealership to fix, when I was told I would be able to?)
- pay for rental gas
- not listening to customer (recalibrating TPMS? after I said I did that 6 times already?)
- Complimentary car wash (at the second dealership), the first spilled blue crap all over my car and gave it back to me without addressing the TPMS light.

My experience with VW, Mercedes, BMW, Audi, Lexus, Toyota, Scion, Nissan over the years:
- Immediate rental approval, no questions asked
- Gas for rental is covered, unlimited miles in a brand new latest-model vehicle
- Complimentary car wash (which I normally refuse anyways)
- The tech that actually worked on my car comes out and explains everything in detail, for every little item I had worked on
- All recalls and software updates performed, sometimes notifying me of them when I didn't even know
- Complimentary oil, brake, tire wear, pressure check
- If the service took a long time, and it inconvenienced me, free vouchers for future oil changes
- Phone calls if there are delays, a "we'll make it happen" attitude
- Full tank of complimentary gas in the vehicle on return

And I have almost never bought a vehicle new. This is only the second vehicle I've ever bought new, amongst the other 25-30 vehicles I've owned. I was expecting a better level of service, was hoping my experience with an out-of-warranty 2002 S2000 was an anomaly. Apparently not.
/rant

I will end with, the second dealership genuinely did try to help me, and are still going to help me. They were genuinely sorry, and apologetic over this whole thing, and their collision center department was great. It is just the overall experience so far.
 
Old Aug 28, 2014 | 07:03 PM
  #176  
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Originally Posted by Bigbadvoodooguru
Got the car back today... where to start...

The did realign all the doors, so they now sort of align properly. The rear passenger door still sticks out, they said they were unable to get it to sit farther in.
They repainted the rear driver side door.
They replaced the black B pillar tape on the Passenger side front door.
They didn't do anything about the streak marks all over the back hatch.
Steering wheel is apparently supposed to be like that.
They pressed the TPMS button and recalibrated.
They scratched the rear Passenger side black B pillar tape.

Car is going back in for another appointment on Tuesday, as they had to reorder the Passenger side B pillar tape (rear door this time).
I was driving home and.... TPMS LIGHT! YEAH!
So they are going to take a look at it again. that's 7 times it has come on now.
I am also going to press them for a resolution to the streaks all over the rear hatch. I guess I'll live with the steering wheel gap because I've come to realize this is a Honda, and shouldn't expect the same quality standard.

Sorry if I come across a bit bitter, I fully regret this purchase now as I've been to too many service bays, too many appointments, and too much hassle. I won't be purchasing another Honda for a long time. I don't like how Honda treats their customers once they have your money.

To give you a comparison example of what I mean treatment wise:
Honda:
- have to wait for Honda approval for a rental (why is this even a question?)
- inability to communicate between dealerships (tell me to go to this new dealership, which has no idea what I needed done, so force ANOTHER reschedule?)
- promises made during sale that aren't kept (not allowed to go to another dealership to fix, when I was told I would be able to?)
- pay for rental gas
- not listening to customer (recalibrating TPMS? after I said I did that 6 times already?)
- Complimentary car wash (at the second dealership), the first spilled blue crap all over my car and gave it back to me without addressing the TPMS light.

My experience with VW, Mercedes, BMW, Audi, Lexus, Toyota, Scion, Nissan over the years:
- Immediate rental approval, no questions asked
- Gas for rental is covered, unlimited miles in a brand new latest-model vehicle
- Complimentary car wash (which I normally refuse anyways)
- The tech that actually worked on my car comes out and explains everything in detail, for every little item I had worked on
- All recalls and software updates performed, sometimes notifying me of them when I didn't even know
- Complimentary oil, brake, tire wear, pressure check
- If the service took a long time, and it inconvenienced me, free vouchers for future oil changes
- Phone calls if there are delays, a "we'll make it happen" attitude
- Full tank of complimentary gas in the vehicle on return

And I have almost never bought a vehicle new. This is only the second vehicle I've ever bought new, amongst the other 25-30 vehicles I've owned. I was expecting a better level of service, was hoping my experience with an out-of-warranty 2002 S2000 was an anomaly. Apparently not.
/rant

I will end with, the second dealership genuinely did try to help me, and are still going to help me. They were genuinely sorry, and apologetic over this whole thing, and their collision center department was great. It is just the overall experience so far.
Rentals are not covered by Honda. The factory rep may auth a rental on a case by case basis.

All Honda dealers are basically independent franchises.

You use gas you replace it just like you would on your own car.

Your supposed to get a free multi point inspection on every visit to a Honda dealership. If your not getting one that dealership is cutting corners and shouldn't get your business.

Your car should be checked for recalls at every visit. It's free money for the dealership if you have one and it's performed. Again if they are not checking for recalls for you they don't deserve your business.

Car wash varies by dealership. Some cities don't permit them.
 
Old Aug 28, 2014 | 07:05 PM
  #177  
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You should definitely be able to get your car repaired at any dealership under warranty. I think the first dealership you went to is just a bad one unfortunately. They are out there.

I've gotten free rentals, but never free gas. (not Honda though, i've never needed it for the Fit).

I always got complimentary car wash. (Yes Honda)

Definitely unfortunate about the cosmetic issues. That's 100% a new plant/new model QC issue and I knew it would come up with the GK and would be hit/miss at first. I'm sure it will improve but you first model year adventurers will see the issues the most.
 
Old Aug 28, 2014 | 07:22 PM
  #178  
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Lemon Laws for the State of California

I do not know what the lemon laws are in California but I would be talking to your State Attorney General's Office of Consumer Affairs. The Honda Motor Car Company has sold you a seriously defective product and needs to correct the deficiencies or compensate you. It may well be time to explore your legal options. What a nightmare, this is an outrageous story. Have you gone above the dealership level and spoken directly to Honda?
 
Old Aug 28, 2014 | 07:29 PM
  #179  
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Yes Honda is independent franchises, but so are pretty much all dealers. I've had plenty of cross-dealership transactions go without a hitch. They are all eager to do something for you (normally) because they get money to do it.

The free gas in a rental thing wasn't me trying to say I deserve free gas, in this case I think I do because they've made me put over 500 miles on my Fit, but usually a good will type of thing that I've gotten from other dealerships.

If this dealership is bad, then I've managed to hit 5 out of 5 bad dealerships in my dealings with Honda in southern california. 2 in this transaction. 3 with my S2000. My S2000 had airbag problems, spontaneously exploding brake cylinders, several window regular failures, a self tearing top, transmission syncro problems, rear differential problems, just to name a few. And it was a certified pre-owned Honda. Every step of the way was a fight with Honda corporate, the dealership, and getting things covered under warranty. I sold the vehicle at the biggest loss I've ever taken on a vehicle only 7 months into ownership because I couldn't take it anymore. Most of my problems stemmed from the fact it was almost out of warranty, and then was out of warranty when the same previous failure occurred. I would think pre-existing and documented issues with a vehicle would be covered 1 week out of warranty (It was with Mercedes and Toyota, the only other two I've had this specific set of circumstances)
 
Old Aug 28, 2014 | 07:31 PM
  #180  
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There is nothing lemon-able at the moment, unless the TPMS issue does not get fixed. My sister in law has lemoned a Honda civic a few years ago because of a persistent ABS light. It was not a pretty fight.

I haven't gotten Honda Corporate involved yet because I wanted to give this second dealership a chance to make it right. If they fix it on Tuesday then I'll go away "satisfied" by their level of service. Mistakes happen. I will however put that first dealership on blast as soon as this is finished.

Two lessons:
Don't buy first generation
Don't go out of your way to find a specific color/trim at a far away dealership
I'll follow that up with my own personal rule I broke this time: Don't buy new
 

Last edited by Bigbadvoodooguru; Aug 28, 2014 at 07:36 PM.



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